{"id":7001,"date":"2026-07-13T12:12:56","date_gmt":"2026-07-13T12:12:56","guid":{"rendered":"https:\/\/mr-stiff.sproutwebsites.co.uk\/retouren\/"},"modified":"2026-07-30T12:13:15","modified_gmt":"2026-07-30T12:13:15","slug":"retouren","status":"publish","type":"page","link":"https:\/\/mr-stiff.sproutwebsites.co.uk\/en\/retouren\/","title":{"rendered":"Returns"},"content":{"rendered":"\t\t
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Returns<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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How to return an item<\/h2>\n
    \n
  1. \n

    Submit your return request within 14 days of placing your order (unless local consumer laws allow for a longer period).\n\n<\/p>\n<\/li>\n

  2. \n

    Contact the brand’s customer service team at info@mr-stiff.com.\n\n<\/p>\n<\/li>\n

  3. \n

    Provide the following details:\n\n<\/p>\n\n

      \n
    • \n

      Your order number\n\n<\/p>\n<\/li>\n

    • \n

      Proof of purchase (invoice or payment receipt)\n\n<\/p>\n<\/li>\n

    • \n

      The email address used for the order\n\n<\/p>\n<\/li>\n<\/ul>\n<\/li>\n

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      Ship the items within 14 days of notifying us of your return.\n\n<\/p>\n<\/li>\n<\/ol>\n

      We recommend using a traceable shipping method and keeping your shipping receipt as proof of return.<\/p>\n

      Return conditions<\/p>\n\n

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      • \n

        Items must be returned new, unused, and in their original packaging, with all tags, accessories, and documents intact.\n\n<\/p>\n<\/li>\n

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        Returned items are inspected upon receipt. Refunds may be reduced or refused if the items are damaged or no longer in a saleable condition.\n\n<\/p>\n<\/li>\n

      • \n

        Unless required by law:\n\n<\/p>\n\n

          \n
        • \n

          Shipping costs (both original and return) are non-refundable, unless expressly stated otherwise by the brand.\n\n<\/p>\n<\/li>\n

        • \n

          Customs duties and taxes are generally non-refundable. You may contact your local customs office directly regarding this.\n\n<\/p>\n<\/li>\n<\/ul>\n<\/li>\n

        • \n

          Refunds will be issued via the original payment method (or via bank transfer or PayPal for Cash on Delivery orders).<\/p>\n<\/li>\n<\/ul>\n

          Defective products & warranty<\/h2>\n

          If your product is damaged or defective, please contact us as soon as possible at info@mr-stiff.com.\nPlease include your name, email address, delivery address, and order number.<\/p>\n

          Your statutory rights under consumer protection laws remain unaffected.<\/p>\n

          Damage caused by improper use, accidents, or normal wear and tear is not covered by the warranty.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

          \n\t\t\t\t\t

          Defective products and warranty<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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          If your product is damaged or defective, please contact us as soon as possible at info@mr-stiff.com. Include your name, email address, delivery address, and order number.<\/p>

          Your statutory warranty rights under consumer law remain valid at all times.<\/p>

          Damage caused by improper use, accidents, or normal wear and tear is not covered by the warranty.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

          Returns How to return an item Submit your return request within 14 days of placing your order (unless local consumer laws allow for a longer period). Contact the brand’s customer service team at info@mr-stiff.com. Provide the following details: Your order number Proof of purchase (invoice or payment receipt) The email address used for the order […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7001","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"acf":[],"yoast_head":"\nReturns - Mr Stiff<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns - Mr Stiff\" \/>\n<meta property=\"og:description\" content=\"Returns How to return an item Submit your return request within 14 days of placing your order (unless local consumer laws allow for a longer period). 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Contact the brand’s customer service team at info@mr-stiff.com. 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