Last updated: June 2026

Summary

Why we collect your data
We only collect your data when necessary, primarily to provide our services and fulfill the agreement with you. In some cases, we do this with your consent or based on our legitimate interests. In other cases, we are legally required to collect certain data.

How we collect data
We collect data directly from you when you enter information during checkout, contact our customer service, or interact with our webstore. We may also receive data indirectly from third parties, such as brand owners or online store operators for whom Valmere Limited acts as the Merchant of Record.

Data we collect
To process your order, we require personal data such as your name, email address, delivery address, and payment details so that payments can be processed via our payment providers. When you contact customer service, additional data may be collected as necessary to resolve your inquiry. In some jurisdictions, we may also collect identification numbers (e.g., local ID or passport number) to facilitate customs clearance or the payment of import duties and taxes.

How we use your data
We use your data to fulfill the agreement with you and for our legitimate business interests. This includes improving our services, supporting store operators, testing new features, and protecting our services against misuse or legal violations.
With your consent, we may send you specific offers, promotions, or marketing communications. You can opt out of these at any time. To enhance your cross-border shopping experience, we use cookies and similar technologies to collect session and traffic data (including IP addresses), as explained in our Cookie Policy below. Our services do not respond to Do Not Track (DNT) signals. Data collected for analytical purposes is aggregated or anonymized and may be used without further notice.

Sharing your data
We share data with third parties solely to fulfill your order and provide our services. This includes, for example, the online store where you place your order, payment processors, and selected carriers. With your explicit consent, we may share your data with the store operator for marketing purposes.
We also share data with service providers who help us operate our services or provide analytics tools, provided they are legally required to protect your privacy and process data only in accordance with this policy and applicable law.
We may disclose data if required by a court order, government request, or legal obligation. We do not sell your data.

Protecting your data
We take measures to de-identify and anonymize parts of your data so that it no longer identifies you—either directly or indirectly—and cannot be re-identified.

Children’s privacy
We do not knowingly collect data from individuals under the legal minimum age in the jurisdictions where our services are available. If you believe we have collected such data, please contact us at support@val-mere.com.

Data sharing in the event of a structural change
In the event of a merger, acquisition, or other structural change, we may transfer your data to the relevant acquiring or successor entities. These entities must apply privacy protections that are at least as strict as those outlined in this policy and required by applicable law. We base such processing activities on our legitimate interests and certain legal obligations.

Other sites and services
To complete your order and provide our services, you may be redirected to third-party websites (e.g., when paying via PayPal or another provider). These sites are governed by their own privacy policies. Please read these policies carefully.

Your rights and choices under privacy laws
We protect your data and enable you to exercise your rights under applicable privacy laws. You may discontinue using our services at any time.
We implement technical and organizational measures to secure your data and mitigate the risks of theft, loss, unauthorized access, or misuse. We retain data only for as long as necessary for legitimate business purposes and to comply with legal requirements.
Depending on the laws in your jurisdiction, you have the right to access, correct, or request the deletion of your data. You can submit a request via support@val-mere.com. While not every request can be granted immediately due to legal obligations, we always handle your data…